Frequently Asked Questions (FAQ)
The monthly box is packed with 3-5 items including shirts, dresses, separates, shoes, jewelry, beauty items, accessories (value up to $300 including the gift card value). Every month is a surprise!
If you subscribed on month-to-month plan, you can cancel at any time. Make sure to cancel before the automatic renewal date- 15th of the month.
If you subscribed to 3 or 6 month plan, your box will be charged and shipped until your committed period is over. You can skip a month anytime. Simply login to your account or contact us.
When you sign up we will charge your card immediately for your first box, then you will be automatically charged on the 15th of each month.
(Example: September 15th, October 15th, November 15th, December 15th... etc)
All packages ship at the end of each month so they arrive around the 1st of each month.
Your package takes 3-5 days to arrive after the notification email with tracking number.
Shipping takes a few days longer for Canada and International orders.
All U.S. order shipping is $8. For all international orders including Canada, shipping is $25 plus duties and taxes.
My Fashion Crate does not accept returns and all sales are final. There are no cancellations after an order is placed.
The content of each package is carefully curated based on the seasonal theme. The style may not match exactly what you usually wear and that's the whole point. You get to try new styles!
Based on availability, we may style according to your current preferences you listed on the style quiz.
If you don’t like the box contents, then that is the perfect opportunity to give gift to your friends and family. You are doing good anyways.
If you receive a box with damaged/defective product, or require a size exchange- please email us at firstname.lastname@example.org within 10 days of the package receipt date. You can send the item back to us using trackable method, at your expense. Once we receive your package, we will promptly process an exchange.
My Fashion Crate does not accept returns and all sales are final.
For clothing items only, we offer size exchange for your first box. Please email us at email@example.com within 10 days of the package receipt date. You can send the item back to us using trackable method, at your expense. Once we receive your package, we will promptly process a size exchange.
Yes! Contact us at firstname.lastname@example.org to let us know about the update.
We're always looking for new, hot, trendy and awesome products to include in our packages! To submit your product, simply drop us an email to email@example.com and we will get back to you shortly.
We pride ourselves on excellent customer service and you will receive a reply within 1-3 business day(s). You can contact us anytime at firstname.lastname@example.org
Need more help? Contact us!